I am posting here the problem and solution in case if anybody else has the same issue.
Symptoms:
Our institution utilizes Netsupport School 10 to control students workstation and stream presentations during the class. I was creating a new image with Vista Business (we are moving to it from Windows XP) yesterday and noticed that every time when i try to connect to a client also ver.10 Vista would crash with a blue screen or it was re-drawing screen very slow and then crashing. The crash usually took about 1-2 seconds and it was restarting the workstation right away by itself.
Resolution
After some googling I found out that video drivers had to be reset before you will be able to connect to the NSS client with out causing Vista to crash.
1) Install Netsupport Manager's “Client” option; make sure that "Reset Video Drivers" option is also selected. Once it's installed run the "Reset video driver" and allow it to reconfigure the video drivers.
Restart the workstation when it asks you to do so.
Uninstall the Netsupport Manager.
2) Now you can install the Netsupport School's “Student option”. Try connecting to the client end from Tutor's workstation again; you should not have any problems with screen re-drawing or Vista crashing now.
Once the drivers were I sysprep-ed the image and restore it successfully later on on a similar hardware. No more problems with NSS 10 client crashing Vista.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment